※ Floral products are customized products that are carefully made for you after receiving the order, so they cannot be returned.
※ In order to buffer the order production time, the store has a maximum of 5 days to prepare the order.
※ If you want to receive an urgent order within 3 days, please contact the customer service staff of the website.
※ All immortal flowers are made of natural flowers, and there must be some slight differences in appearance.
※ If there is a shortage of flowers due to seasonality or other force majeure factors, they will be replaced with similar flowers on the spot to achieve similar visual effects, and we will not notify you separately.
※ Due to the impact of the pneumonia epidemic on imports, if there is a shortage of some packaging materials or flower materials, we will use similar materials with similar colors and styles instead.
※ The product is due to natural flowers, shooting light, environment, post-production or screen analysis... Various factors cause chromatic aberration to some extent, which is normal.
※ Valentine's Day, Mother's Day, graduation season, Christmas, Lunar New Year are the busiest logistics periods, if you are worried about the delay in receiving the goods, it is recommended to order in advance so that we can ship early.
※ Product specifications and appearance may vary depending on the designer, and the actual size may be slightly different. But the design style is similar to the product photos.
※ If the product sent anonymously is rejected by the recipient, it will not be refundable except as if it were signed for and completed the transaction, so the service of anonymous shipping is not available. For the logistics operator, we (the company) are the senders, but in order to avoid the recipient mistakenly thinking that it is a fraud or that the package is not their own and refusal, we will attach the name of the purchaser to the logistics waybill.
※ If you have a customer who has a specified delivery date, be sure to ask the customer service staff about the current shipment status first.
※ Especially during peak season, neither the company nor the logistics company can guarantee the exact arrival date, please be aware if there is a specified date.
※ The road surface is bumpy during the transportation process, and it is normal for the flowers to fall; However, it is inevitable that the goods will sometimes be seriously damaged, such as: falling apart, completely crushed, etc., if you have any questions when receiving the goods, please take photos of the goods and inform the customer service staff.